i love tunics delivery

Delivery & Tracking

We send all shipments via Australia Post and have have found them to be very reliable and dependable. Transit time within Australia usually varies between 3 to 7 working days & international deliveries can take about a month to reach destination. We dispatch regular orders within 2 business days, and express post is 1 business day

You can find out how long a parcel posted to an address within Australia will take to arrive on Australia Post Website  - (will open in a new window) Our postcode is QLD - 4211 Nerang & please keep in mind the time frame advised by Australia Post is a guide and not guaranteed 

The shipping cost is determined by a number of factors including

- Size of the item/s

- Weight of the item/s

- Thickness of the parcel

- Delivery postcode

- Delivery method - express, insurance, registered

To simplify postage we have decided to charge one flat fees per transaction regardless of number of items ordered for both domestic and international. Currently it is $6.99 Australia wide for regular, $9.99 for express and the international postage is $24.99 worldwide for upto 1Kg. Therefore you can shop with confidence that there are no additional hidden costs or surcharges

We will automatically send via 'Regular Post' option unless 'Express Post' option is selected. Please ensure that the correct shipping address is provided at the time of checkout as we will not be held responsible if the delivery goes missing or lost in transit due to incorrect details

 

To track your order

Use the tracking number sent by us to track your shipment on the Australia Post Website - (will open in a new window) 

 

Exchanges & Returns Policy

  

 

We pride ourselves in the uniqueness and the quality of products we offer. We make sure that the goods offered are thoroughly checked and listed true to description; therefore we are confident that you will be pleased with your selection(s). However if you are not completely satisfied with your purchase we will gladly provide an exchange, store credit or a refund within 30 days of your order

The only condition is that the item/s should be sent back unused in original condition with original packing & swing tags still intact so that it can be resold as brand new


Exchanges

If you are within Australia and would like an exchange simply send it back to us and we will send the replacement item back to you without charging you return postage! We realise that shopping online without physically seeing the item/s can sometimes be hard and therefore we would like to make your online shopping experience at I Love Tunics website easy and fun. Unfortunately, we are unable to offer free exchanges internationally due to the increased cost of international shipping and therefore store credit will be issued

Store Credit

Upon receiving the returned item/s we will send you an electronic store credit voucher via email (within 2 business days) that can be used repeatedly till you use up all the credit amount. Please note that store credits will not include postage cost

Refunds

Depending on your mode of payment - credit card, bank deposit, paypal, money order & cheque/s the refund time frame will vary accordingly. We will issue refund within 2 business days of receiving the item/s. If you have any concerns or questions regarding refunds please do not hesitate to contact us. Refunded amount will not include postage cost


Item/s faulty or not as described

We are meticulous in quality checking and make sure that the item/s are in perfect condition before they are dispatched. however, having said that we realise that in exceptional cases a damaged item might slip through or an incorrect item is sent by mistake. If that situation does arise, we will gladly cover the postage cost both ways


How do I return my parcel?

Please follow the below process for returning your parcel to us:

To begin the returns process and obtain a RTA number (Return Authorisation) please fill the below form. We will email you back with your Return Authorisation number within 48 hrs of receiving the returns request

Repack the item in its original packaging with labels and tags still attached

Please include your RTA number

Return the package by using the 'Registered Post' or 'Express Post' option available at the post office counters and obtain proof of postage and a tracking number. Please do not drop the package through the post box without obtaining a tracking number as the returned product (and the risk of loss of the product in shipping) remains your responsibility until we receive it. Keep your proof of postage safe as this will be your proof of return

 











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