All deliveries within Australia are sent via Australia Post 'parcel post' service and over the years we have found them to be very reliable and dependable. Transit time within Australia usually varies between 2 to 7 working days depending on where you live. International deliveries can take longer to reach destination. We dispatch orders within 3 business days once payment has cleared. In rare instances if the ordered item is found to be damaged at final inspection or is out of stock, you will be notified and you can then select between waiting for restock (where possible) , select another item/s or receive a refund
To simplify postage we have decided to charge a flat fees per transaction regardless of number of items ordered for both domestic and international. We have subsidised the postage cost and currently it is $6.99 Australia wide for regular, $9.99 for express (upon request) and the international postage is $24.99 worldwide for upto 1Kg. Therefore you can shop with complete confidence that there are no additional hidden postage costs or surcharges
Please ensure that the correct shipping address is entered at the time of checkout as we will not be held responsible if the delivery goes missing or lost in transit due to incorrect details. Use the tracking number sent by us to track your shipment on the Australia Post Website - (will open in a new window)
If no one is at home: If no one is available to receive the package, the postal officers may not leave the package in the letterbox or outside front door. Usually a note is left in the letter box alerting you to pick it up from your local post office. If the delivery has not been received by you in the expected time frame we encourage you to enquire from your local post office even if no pickup note was found. Insurance can be added at an additional cost - please contact us for a quote before finalising payment and we will revert asap with the options available.
We will automatically send orders via 'Regular Post' option unless specified / requested otherwise
Please note that despite of our best endeavours there could be rare occasions where a delivery is delayed due to external factors completely outside our control. So we ask for your patience and cooperation in these exceptional circumstances while we investigate to resolve the issue