Delivery & Returns

i love tunics delivery

 

We send all shipments via Australia Post and have have found them to be very reliable and dependable. Transit time within Australia usually varies between 3 to 10 working days & international deliveries can take about a month to reach destination. We dispatch regular orders within 3 business days once payment has landed in our a/c

To simplify postage we have decided to charge a subsidised flat fees per transaction regardless of number of items ordered for both domestic and international. We have subsidised the postage cost and currently it is $6.99 Australia wide for regular, $9.99 for express (upon request) and the international postage is $24.99 worldwide for upto 1Kg. Therefore you can shop with complete confidence that there are no additional hidden costs or surcharges

Please ensure that the correct shipping address is filled in at the time of checkout as we will not be held responsible if the delivery goes missing or lost in transit due to incorrect details. Use the tracking number sent by us to track your shipment on the Australia Post Website - (will open in a new window) 

 

 

Returns Policy

 

We realise that shopping online without physically seeing the item/s can sometimes be hard and therefore we would like to make your online shopping experience at I Love Tunics website easy and fun

 

  • Items can be returned back to us in the event of incorrect size / fit / colour or even change of mind upto 30 days from the purchase date
  • All returns are processed as store credit - we do not offer refunds, however our store credits do not have an expiry date and they can be used repeatedly till exhausted. Store credit will also include the $6.99 postage fees so that you can either re-order the correct size or choose other item/s from our gorgeous collection
  • Store credit can also be used to purchase gift card/s that can be used or gifted to others as well
  • Returned items will need to be in their original condition, with tags attached, unworn/unwashed, unstained so that it can be resold as brand new. You will need to cover the cost of return postage & we suggest you get a tracking number from Australia Post for your return as we do not take responsibility for missing parcels
  • International & express post orders will only be credited $6.99 postage fees
  • Any returns that were purchased through Afterpay or Zippay will still receive store credits in your I Love Tunics a/c and therefore your personal agreement with credit providers will still stand and you will still be responsible for any scheduled repayments

Upon receiving the returned item/s please allow up to 3 business days for us to process your return and issue a store credit. We will then send you a confirmation email once we have applied store credit to your account

 

I need to exchange an item
We recommend returning your item back to us, then using your store credit to place a new order, however if you want the item/s in a hurry! or concerned it may sell out then we suggest that you purchase the replacement item/s and email to alert  us and  we will refund the original order amount in full (only $6.99 for international postage) via the payment method used. Please note, the new order must be of the same or higher value

     

    Item not available
    If the item/s you ordered are found to be stained/damaged at the time of final inspection or missing due to a glitch in inventory database we will give you the choice of a refund, 120% store credit or where possible can special order it in for you
    Item/s faulty or not as described
    We are meticulous in quality checking and make sure that the item/s are in perfect condition before they are dispatched. however, having said that we realise that in exceptional cases a damaged item might slip through or an incorrect item is sent by mistake. If that situation does arise kindly email us at  ' email@ilovetunics.com ' with clear photos of the fault(s) and include your order number in the subject line.
    We will get back to you as soon as possible and if the item/s are deemed faulty or not as described (significantly different) we will offer you a choice store credit or refund. All refunds will be issued via the payment method you used to purchase the item/s

    How do I return my parcel?
    Please follow the below process for returning your parcel to us:

    To begin the returns process please click the Returns Form

    To find your order number please check the order confirmation email we sent when you placed the order - the order number is in the subject field  of email & also on the top right hand in the body of the email as well. If you're not sure or unable to find it then please email or call us. Please make sure that you are using the same email to request return that was used to place the order. Follow the prompts to submit the returns request.

    Returns address is 

    I Love Tunics

    28 Riverview Road

    Nerang, QLD - 4211

    (The above returns address will automatically be emailed to you as well)

    Once the returns form has been submitted kindly repack the item in its original packaging, ensuring the labels and tags still attached and return the package by using the 'Registered Post' satchel available at the post office counter

    Please obtain proof of postage and a tracking number & do not simply drop the package through the post box without obtaining a tracking number as the returned product (and the risk of loss of the product in shipping) remains your responsibility until we receive the package back and the status is marked as 'Delivered'

    Once we receive the item/s back the requested action (exchange or store credit) will be actioned within 3 business days

     

    Have you received my return?
    Please track your return via your chosen delivery service and see when it will reach our address - this usually takes a few days. Once your return has reached our address, kindly allow up to 3 business days for us to process your return and issue a store credit</p>

     

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