FAQs

Where are you based

I Love Tunics is located in Canungra, near Gold Coast, Australia

 

Are you a registered business

Yes definitely! we are a registered business in Queensland and our Australian Business Number (ABN) is 66458212942. We have been in business since 2010 & you can read more about us here

 

What are your contact details

You can call us on 1800 TUNICS (886427) free call within Australia and our address is 48 Monarch Drive, Canungra, QLD - 4275

 

 What all do you sell

I Love Tunics brings to you a fantastic selection of colourful & stylish tunic tops, tunic dresses, pants & leggings along with matching accessories such as bags, footwear, jewellery, scarves & gifts to create your very own fashion statement

 

What size garments do you stock

We source our beautiful collection of garments from a variety of suppliers and therefore sizes available in stock can vary depending on style, patterns and the sizing packs supplied. We always order full packs and wherever possible we get plus sizes

 

Where are your garments and accessories made

Since we source from a number of suppliers the country of origin can be India, China, Thailand, USA and others. It excites us to offer our customers amazing tunics and accessories made thousands of miles away. At the same time, some of our gorgeous products are made in Australia and some even made locally in Queensland 

 

Is it safe to shop on your website

Our store has an industry standard 128 Bit SSL encrypted checkout & all card transactions conducted online on the I Love Tunics website is done through Pay Pal. With over 100 million active users in 190 countries the information that you provide is safe and your personal financial details including card number is never revealed to us

 

How do I make a purchase and checkout

Adding item/s to shopping cart and checking out is quiet easy and should flow through systematically without a glitch. However, just in case if you need help then please do not hesitate to contact us if you may have any further questions

 

How do I use a discount coupon or gift certificate at the time of check out

You are able to use your discount coupon code / gift certificate code when you reach the last stage, just before completing the order

 

Received item is not as described

We quality check every item very rigorously before dispatching, however we do realise that in exceptional cases a damaged item might slip through or an incorrect item is sent by mistake. If that situation does arise then please email us explaining the problem and we will definitely resolve it to your satisfaction

 

Item not received or arrived damaged

We take great care in quality checking and packaging, and send all shipments using Australia Post

We have found Australia Post to be very reliable and dependable. Transit time within Australia varies between 3 to 10 working days & international deliveries can take about a month to reach destination.

Few of our customers have advised us that in some cases the postal officers do not leave the package in the letterbox if no one is at home and therefore we advise customers to contact their local post office if item/s have not been received in the expected time frame. Insurance can be added at an additional cost - please contact us for a quote before finalising payment and we will revert asap with the options available. We will automatically send via 'Regular Post' option unless specified otherwise

Use the tracking number sent by us to track your shipment on Australia Post website

 

Who will pay import duties & tax

Some countries place restrictions on goods imported or charge customs duties or other types of import fees. It is the responsibility of the customer to find out about any restrictions applicable or import duties before placing the order. We send all parcels through Australia Post and recommend customers to confirm above with their local government bodies such as Customs and Excise as I Love Tunics will not be liable for any duty or tax

 

What's your privacy policy


I Love Tunics is fully committed in protecting our customers privacy, and all the collected information is only used for processing & delivering orders. The information is kept strictly confidential and not sold, rented, disclosed, or loaned to any third party

All credit card payments made on the website are processed directly by Pay Pal and the card details such as number & cvv is handled externally by Pay Pal on their secure server and never disclosed to us. To view Pay Pal’s privacy policy please visit their website - www.paypal.com 

The personal information that we do ask for is used for delivering goods & services,for example we need your postal address for delivery and your contact number if there is any problem. We may use your personal information to provide you with a superior service by sending you promotional material advising you of new products, sale announcements and special promotions. You have the right to refuse the above - just let us know and we will take you off the list


I Love Tunics may change its Privacy Policy when required from time to time and you are advised to check for updates periodically. If you have any questions, please feel free to contact us

 

How long will you take to process my order

We aim to ship all items within 72 hours (3 business days) of receiving your order. However your order may be delayed if the item is not in stock or is damaged - in such cases we will inform you ASAP and keep you updated on the status of your order

 

Do you offer lay-by

Yes! we welcome lay-by. Please refer to the lay-by page for more details

 

What's your returns policy

Please read our detailed returns policy

 

Can I Link to your website

If you wish to establish a link to this website, you must contact us and provide the following information: (a) the URL of the website that you seek to establish a link from; (b) a brief description of your website; and (c) the reason that you wish to establish a link. If I Love Tunics agrees to your proposed link, you must comply with any terms and conditions imposed by I Love Tunics as a condition of such agreement. If the nature and/or content of your website changes in any significant way, you must contact I Love Tunics and provide a new description of your website

 

What are your terms & conditions

All sales are final and legally binding

Colour displayed on your screen will depend on your computer's settings, there could be a slight discrepancy to the actual colour

Stubs, staple yarns, mild shade variations & uneven weaving are natural characteristics of some hand made handloom & not a defect

Normal shrinkage of 5% may occur in garments and is considered normal

All items and listing prices are subject to change without prior notice - including shipping costs

 

Modification of terms

I Love Tunics reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the I Love Tunics site

Please contact us if you have any other question

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