Returns Policy

 

i love tunics returns policy

We realise that shopping online without physically seeing the item/s can sometimes be hard and therefore we would like to make your online shopping experience at I Love Tunics website easy and fun

  • Items can be returned back to us in the event of incorrect size / fit / colour or even change of mind upto 30 days from the purchase date. 
  • All returns are processed as store credit - we do not offer refunds (unless deemed faulty or significantly different from photos & description). Our Returns Policy is in accordance with QLD Govt Consumer Laws - please have a look at the QLD Govt Website link
  • Our store credits do not have an expiry date and they can be used repeatedly till exhausted.  Store credit will also include the $6.99 postage fees so that you can either re-order the correct size or choose other item/s from our entire collection
  • Store credit can also be used to purchase gift card/s that can be used or gifted to others as well
  • Returned items will need to be in their original condition, with tags attached, unworn/unwashed, unstained so that it can be resold as brand new. You will need to cover the cost of return postage & we strongly recommend that you get a tracking number from Australia Post for your return as we do not take responsibility for missing parcels
  • International & express post orders will only be credited $6.99 postage fees
  • Any returns that were purchased through Afterpay or Zippay will still receive store credits in your I Love Tunics a/c and therefore your personal agreement with credit providers will still stand and you will still be responsible for any scheduled repayments

Upon receiving the returned item/s please allow up to 3 business days for us to process your return and issue a store credit. We will then send you a confirmation email once we have applied store credit to your account


I need to exchange an item


We recommend returning your item back to us, then using your store credit to place a new order, however if you want the item/s in a hurry! or concerned it may sell out then we suggest that you purchase the replacement item/s and email to alert us and we will refund the original order amount in full (only $6.99 for international postage) via the payment method used. Please note, the new order must be of the same or higher value


Item/s faulty or not as described


We are meticulous in quality checking and make sure that the item/s are in perfect condition before they are dispatched. however, having said that we realise that in exceptional cases a damaged item might slip through or an incorrect item is sent by mistake. If that situation does arise kindly email us at ' email@ilovetunics.com ' with clear photos of the fault(s) and include your order number in the subject line

We will get back to you as soon as possible and if the item/s are deemed faulty or not as described (significantly different) we will offer you a choice store credit or refund. All refunds will be issued via the payment method you used to purchase the item/s

Any returns due to shrinkage, colour runs, faulty fabric (once worn) will only be accepted within 30 days of receiving the item/s. We may ask for the faulty item/s to be returned to us or supplier for assessment. Approved returns will be offered exchanges and store credits only

 

How do I return my item/s?

 

 

 


Please follow the below process for returning your parcel to us:

To begin the returns process please click the Returns Form (will open in new page) To find your order number please check the order confirmation email we sent when you placed the order - the order number is in the subject field of email & also on the top right hand in the body of the email as well. If you're not sure or unable to find it then please email or call us. Please make sure that you are using the same email to request return that was used to place the order. Follow the prompts to submit the returns request. It will be very helpful if you can include a note advising of any previous conversations and / or what you would like instead or store credit

Returns address is

I Love Tunics
28 Riverview Road
Nerang, QLD - 4211

(The above returns address will automatically be emailed to you as well)

Once the returns form has been submitted kindly repack the item in its original packaging, ensuring the labels and tags still attached and return the package by using the 'Registered Post' satchel available at the post office counter. Please write the RA (Return Authorisation) number on the front as well

Please obtain proof of postage and a tracking number & do not simply drop the package through the post box without obtaining a tracking number as the returned product (and the risk of loss of the product in shipping) remains your responsibility until we receive the package back and the status is marked as 'Delivered'

Once we receive the item/s back the requested action (exchange or store credit) will be actioned within 3 business days


Have you received my return?


Please track your return via your chosen delivery service and see when it will reach our address - this usually takes 3 -7 business days. Once your return has reached our address, kindly allow up to 3 business days for us to process your return and issue a store credit

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